1. Order
   • Order can be made through our website and WhatsApp Order. (connect to Official WhatsApp)
   • Our Customer Service (connect to WhatsApp) staff can assist you with WhatsApp orders from 09.00-18.00 WIB.
   • Order must be made before 15.00 WIB ONE day before the delivery date (Website orders only).
   • Some of our products need pre-confirmation on availability. Please ask us before the order.
2. Payment
   • We accept credit cards and bank transfers for the payment.
   • For bank transfer, below is our account information:

     BCA (Bank Central Asia)

     Account Holder: PT Cita Cendera Mata

     Account Number: 287 413 8788

1. Delivery
   • Delivery is available daily at 10.00-18.00 WIB. Same-day delivery is only available for WhatsApp orders.
   • Due to the fragility of our products, we limit delivery area to Jakarta & Tangerang Selatan. The fee applies depending on the area of delivery.
   • Delivery time can be requested, however, exact time cannot be guaranteed. Please request enough buffer.
2. Delivery Outside Jakarta

For delivery outside Jakarta, you can contact our customer service. We’re currently limited to baked goods only with a minimum order of two products and the following notes:

• • Delivery cost varies according to size/weight and destination.
  • We only use Express Delivery to ensure our product is still in good condition.
  • You will receive your Air Way Bill number from our customer service once your order is dispatched.
  • We are not liable for any delay on goods receipt, quality of our products upon receipt, or losses caused by third-party shipping company.
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1. Product Information
   • Our products are made with no added preservatives.
   • Wording on choco plaque is available on 16cm cakes (3 words) and 20cm cakes (4 words). Sugar paper is available at an extra charge.
   • For 16cm cakes, wording is limited to specific cakes, but you can add a writable topper.
   • Cakes have a shelf life of 2-3 hours at room temperature and 3-4 days when refrigerated.
   • Baked goods have a shelf life of 3-4 weeks at room temperature.
   • To maintain quality during delivery, cakes are shipped frozen to prevent melting.
2. Serving Suggestion

• • Please thaw the cake for 20-30 minutes before enjoying.
  • If not consuming immediately, refrigerate the cakes upon receipt.
  • Always ensure the expiration date / serving suggestion on each product description.
  • Any product-related complaints are accepted within 24 hours of receipt.

*For deliveries outside Jakarta, the product may arrive with less than a week remaining on the expiry date.

At DORÉ by LeTAO, we put our utmost care into our service and products and to our customers. For any inquiry, suggestion, or complaint, feel free to chat with us by WhatsApp or send an email to cs@omiyageinc.com

• Changes in order can be made only before 15.00 WIB a day before the scheduled delivery date.
• Cancellation is only accepted before payment is made.
• No refund and no exchange are allowed once the product has been placed for shipment.
• Due to the sensitive nature of our cakes, please note that the quality of the cake might be affected by the surrounding temperature. In case of a product defect, please send photos of the products as proof to our customer service within 24 hours of receipt.

We are offering Corporate Service for seasonal gifts and cakes with special customizations to express your gratitude to your employees, clients, or partners!

Contact our Corporate Service +62 812-8885-0235 for further assistance and details.