Thank you for shopping with us!
To ensure smooth ordering process, please note following order conditions:

  • Order and Payment must be made before 16:00 ONE day prior to the delivery date.
  • Same-day delivery is only available through Whatsapp Order 
  • Delivery is available everyday 10:00 – 18:00. Please note that we have limited slot for the delivery.
  • Some of our products need pre-confirmation on availability. Please ask us before the order.


Online Order

Enjoy browsing the selection of DORÉ sweets! Please note that order must be made 24 hrs before the delivery. For urgent order please order through our Whatsapp Customer Service

WhatsApp Order

Our Customer Service staff can assist you from 8:00-18:00 daily. Click here to chat!

For the whatsapp order, we only accept bank transfers to below account:

BCA (Bank Central Asia)
Account holder: Cita Cendera Mata, PT
Account number: 287 773 8899


Our delivery is available 10:00-18:00 daily.

  • Due to the fragility of product, we limit delivery area to Jakarta & Tangerang Selatan.
  • Please note that we have limited slot for the delivery.
  • Delivery time can be requested, however, please be noted that exact time cannot be guaranteed. Please request with enough buffer.
  • Fee applies depending on area as below:
    • Jakarta Selatan: 30.000
    • Jakarta Pusat: 40.000
    • Jakarta Barat: 40.000
    • Jakarta Timur: 50.000
    • Jakarta Utara: 55.000
    • Tangerang Selatan: 55.000
    • Depok baru, Cinere, Margonda dan sekitarnya: 65.000
    • Bekasi Selatan Jatiasih, Jatimakmur, Kodau, Komsen, Pondok gede: 75.000
Delivery outside Jakarta

For Delivery outside Jakarta, please contact our customer service. It is currently limited to  “baked goods” with a minimum purchase of two products. Please note the followings:

  • Delivery cost varies according to size/weight and destination.
  • We only use “Express delivery” to ensure our product is still in good condition
  • Once your order is dispatched,  you will receive a message from our customer service with your Air Way Bill number, to track the delivery status on

*Please note that we outsource our courier to Tiki therefore we are not liable for any delay on goods receipt, quality of our products upon receipt or losses caused by third party shipping company or affiliates. NO refund/exchange policy on these unfortunate cases.


We accept credit card and bank transfer for the payment.

Our account information is as below:

BCA (Bank Central Asia)
Account holder: Cita Cendera Mata, PT
Account number: 287 773 8899

Product Expiry

We would like to ensure you and your loved ones are receiving our products in best quality.
Please note the following information:

  • Cakes have a shelf life of 3-4 days in chilled condition.
  • Baked goods have a shelf life  of 3-4 weeks in room temperature
  • Ensure the expiry date / serving suggestion on each product description

*For outside deliver, depending on processing time of the shipment, product received might have less than 1 week of expiry date.

Cancellation and changes

Cancellation is only accepted before payment is made.

Any changes in the order can be made only before 15:00 a day before the scheduled delivery date.

No Refund & No exchange

Please note that once product has been placed for shipment, no refund and no exchange is allowed.

Return Policy

Due to the sensitive nature of our cake series, please note that the quality of the cake might be affected by the surrounding temperature. In case of a defect in product, please send photos of the products as proof  and please contact our customer service within 24 hours upon receipt.

Enquiries & Complains

At DORÉ, we put our utmost care in our service and products and to our customers. For any inquiry, suggestion or complains, feel free to chat us by whatsapp or send email to Thank you for shopping with us!

Corporate offerings

We are offering corporates seasonal gifts and cakes with special customizations.

Please contact +62 812-8885-0235 for more detail.