Order & Payment

You can purchase our cakes and sweet treats directly here or via Customer Service WhatsApp for urgent orders. All orders and payments must be made one day prior to the delivery date before 16.00.

We accept Bank Mandiri, BCA Virtual Account, BRI Virtual Account, OVO, and DANA for payment. For WhatsApp orders, we also accept bank transfers and credit card payments, with account details provided by our customer service upon placing the order.

Cancellation is permissible only if payment has not been made. If you wish to reschedule, kindly inform our customer service team via WhatsApp one day before the scheduled delivery date before 14.00.



To ensure the quality of our delicate products, we limit the delivery area to Jakarta and Tangerang Selatan. Delivery time is available from 10.00-18.00 daily and you may request for preferred delivery time.

Delivery is dispatched from our Head Office in Cipulir with our in-house couriers. Delivery fee applies depending on the area as below:

  • Jakarta Selatan: Rp30,000
  • Jakarta Pusat: Rp40,000
  • Jakarta Barat: Rp40,000
  • Jakarta Timur: Rp50,000
  • Jakarta Utara: Rp55,000
  • Tangerang Selatan: Rp55,000
  • Depok Baru, Cinere, Margonda, dan sekitarnya: Rp65,000
  • Bekasi Selatan, Jatiasih, Jatimakmur, Kodau, Komsen, Pondok Gede: Rp75,000

For deliveries outside Jakarta, delivery from the nearest DORÉ stores, delivery with external courier services, or request for preferred delivery time, contact our customer service via WhatsApp for additional details and assistance.


Return Policy

Due to the sensitive nature of our cake, please note that the quality of the cake might be affected by the surrounding temperature.

In case of a product defect, please send photos or videos of the products as proof and contact our customer service via WhatsApp within 24 hours upon receipt for an exchange. We do not accept refunds. For inquiries, suggestions, or complaints, don’t hesitate to chat with us through WhatsApp or send an email to cs@omiyageinc.com.


Corporate Service

We accept corporate service for seasonal gifts and cakes that are customizable and match your budget. For further details, please contact DORÉ Corporate [linked to WhatsApp] and we will be delighted to assist you!